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FAQs

Account/Membership

Do you have a loyalty program for regular customers?

We sure do! Click here to learn more info about our Manna Member loyalty program. 
 

How do I log in?

If you are already a Manna Member and signed up in store or on our previous website (prior to November 2017) we have you on our system already. To access your account for the first time on our new website, enter your email address under ‘returning customer’ and click on Forgotten Password to create a new password. You should receive your reset e-mail immediately, however, sometimes it may take up to 5 minutes to arrive in your inbox. If it does not arrive, please check your spam or junk folder.
 

I can’t remember my password!

Enter your email address in the login area and click ‘Forgotten Password’ to create a new password. You should receive your reset e-mail immediately, however, sometimes it may take up to 5 minutes to arrive in your inbox. If it does not arrive, please check your spam or junk folder.
 

What if my email has changed?

Use your old email address to log in to your account online, then you can update it to your new email address there. Alternatively, you can contact your local store and they can update your email address for you.
 

Do I need an account to place an order online?

Yes, you can sign up here or at checkout.
 

Orders and shipping

Can I change or cancel an online order? 

Once an order has been submitted online, a confirmation email will be sent to the email address provided upon registering and the order is then considered final. Orders cannot be amended or cancelled once finalised.  In the event that you do have a query regarding your order please contacts us on web@manna.co.nz  or ask for Manna Website Customer Services at +64 9 263 9822 between the hours of 9:00 a.m. to 4:00 p.m. – Monday to Friday.
 

How long will it take for my order to arrive?

All product that is In-Stock, will be picked from an Auckland Manna store – sent to our Manukau distribution warehouse, packed and shipped to you within the time frames given on our Shipping Information page. All products are shipped from our warehouse in Auckland but may be obtained from other Manna Stores.
 
Items marked as ‘Out of Stock ETA 4-6 weeks’ are available on Backorder and will be ordered from our suppliers when we receive a customer order for them. Typically these items take 1 – 2 weeks from our local and Australian suppliers and 3 – 4 weeks from our other international suppliers to arrive at our Auckland based warehouse after an order has been placed. Giftware items can take up to 6 weeks to arrive as these suppliers are more likely to have minimum order requirement for us.
 
If you are needing something urgently and want a more accurate delivery time, please email web@manna.co.nz or contact your nearest Manna Store.
 

Where is my order?

If it has been longer than the estimated shipping time and you suspect there may be a delay with your order, please email web@manna.co.nz and one of our team members will investigate this for you.
 

Vouchers

Can I buy and redeem gift vouchers on the website?

Currently, gift vouchers can only be bought and redeemed through your local Manna Store, either by going in-store, or purchasing/redeeming the voucher over the phone. We are working on an online option. Watch this space!
 

Can I redeem my $5 reward vouchers on the website?

Currently, the $5 rewards vouchers can only be acquired and redeemed in-store only.
 

Other

What methods of payment do you accept? 

Manna Christian Stores accepts all major credit cards, cash and EFTPOS.
 

Do you offer discounts for bulk purchases? 

Yes, organisations that do have an account with us appreciate the benefit of bulk discounts where we use a tiered approach linked to the number of products ordered. These are discussed and agreed with customers at the time of purchase or when requesting a quote. If you are interested in making a bulk purchase, please contact us at sales@manna.co.nz.
 

Does Manna Christian Stores donate to charities/organisations? 

As we’re a Charitable trust ourselves we don’t do monetary donations. We do believe in partnering with organizations by helping to resource events, offer bulk discounts for special occasions and do product grants where applicable.