Terms & Conditions
Prices may vary between online & stores from time to time.
All prices include GST
It is the purchasers responsibility to ensure that and DVD or Blue Ray item is in the correct format and region for their country. If you are unsure please enquire at email@example.com.
All disputes and disagreements fall within New Zealand law and jurisdiction.
PLACING AN ORDER FOR PRODUCTS
By using the shopping cart feature on the MANNA CHRISTIAN STORES website you are submitting an offer to purchase a particular product for the price notified—including the delivery and other charges and taxes—at the time you place the order. This order will be subject to the terms and conditions that are outlined here. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through our website.
ACCEPTANCE OR REJECTION OF AN ORDER
In certain circumstances, MANNA CHRISTIAN STORES may need to decline your order. This may happen if the Product you have requested is not available. When we have received your order, we will confirm this via email. We will then also notify you of our ability to supply your order. This will be done within a reasonable period from the time you placed the order.
DAMAGED PRODUCT, RETURNS, REFUNDS AND EXCHANGES
Nothing in our Returns policy is intended to limit any legal rights you may have under the New Zealand Consumer Guarantees Act or any other appropriate legislation.
Products purchased online or in store, can be returned, subject to the following conditions:
CHANGED YOUR MIND?
Goods (excluding CD’s DVD’s and Software) can be exchanged for other goods, or a Gift voucher, provided proof of purchase is presented and goods are returned in original condition within 14 days of the date of purchase.
If you have ordered a product online and subsequently changed your mind, only the price of the product can be refunded. Any delivery and associated fees are unable to be refunded. Any costs i.e. freight, in returning the product is the purchaser’s responsibility.
Any order may be canceled up until the time of dispatch i.e. if the order is delayed, without any costs being incurred and a full refund will be made.
FAULTY AND/OR DAMAGED GOODS
If goods purchased online were delivered damaged or faulty please contact us on firstname.lastname@example.org and we will arrange their return and refund your purchase in full.
If goods were purchased in-store, please return the goods with appropriate proof of purchase receipt, to your nearest Manna Christian Store for replacement or refund, within 14 days of original purchase.
Please note: When a refund is granted, we will refund the original purchase price via the method of payment indicated on the receipt. (E.g. if the purchase was made using a credit card, the refund will be made to your credit card account.)
Available on Backorder
Items marked as Available on Backorder are currently out of stock but will be ordered from our suppliers when we receive a customer order for them. Typically these items take 3 – 4 weeks to arrive from our international suppliers to our Auckland based warehouse after an order has been placed.
MANNA CHRISTIAN STORE GIFT VOUCHERS can be purchased in-store and will soon be available for purchase online. Vouchers can be redeemed in-store and where applicable some vouchers will be redeemable online. Vouchers for redemption online will be clearly marked. Manna Vouchers have an expiry date of 1 year from the date of purchase. This expiry date may be extended at the manager’s discretion in-store only.
Other Vouchers, that Manna may issue such as the Manna loyalty reward voucher, will have the expiry date (which will be less than 1 year) clearly shown on the voucher.
Click here to view our Returns and Exchanges Policies