Final day for Christmas orders 16 December (in stock items)

Returns Policy

RETURNS POLICY

Thank you for shopping at Manna Christian Stores. We appreciate your purchase and trust that you have a rewarding experience while you explore other products on our web or in our your local Manna store.

whilst we believe that you will be thrilled with the products you buy from us we understand that sometimes a product may not be what yoy expected it to be. In the unlikley event , we invite you to review the following terms relating to returning a product. You can also read around other terms and conditions under the Term and Conditions tab.

 

PLACING AN ORDER FOR PRODUCTS

By using the shopping cart feature on the MANNA CHRISTIAN STORES website you are submitting an offer to purchase a particular product for the price notified—including the delivery and other charges and taxes—at the time you place the order. This order will be subject to the terms and conditions that are outlined here. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through our website.

ACCEPTANCE OR REJECTION OF AN ORDER

In certain circumstances, MANNA CHRISTIAN STORES may need to decline your order. This may happen if the Product you have requested is not available. When we have received your order, we will confirm this via email. We will then also notify you of our ability to supply your order. This will be done within a reasonable period from the time you placed the order.

DAMAGED PRODUCT, RETURNS, REFUNDS AND EXCHANGES

Nothing in our Returns policy is intended to limit any legal rights you may have under the New Zealand Consumer Guarantees Act or any other appropriate legislation.
Products purchased online or in store, can be returned, subject to the following conditions:

CHANGED YOUR MIND?

Goods (excluding CD’s DVD’s and Software) can be exchanged for other goods, or a Gift voucher, provided proof of purchase is presented and goods are returned in original condition within 14 days of the date of purchase.

If you have ordered a product online and subsequently changed your mind, only the price of the product can be refunded. Any delivery and associated fees are unable to be refunded. Any costs i.e. freight, in returning the product is the purchaser’s responsibility.
Any order may be canceled up until the time of dispatch i.e. if the order is delayed, without any costs being incurred and a full refund will be made.

FAULTY AND/OR DAMAGED GOODS

If goods purchased online were delivered damaged or faulty please contact us on web@manna.co.nz and we will arrange their return and refund your purchase in full.
If goods were purchased in-store, please return the goods with appropriate proof of purchase receipt, to your nearest Manna Christian Store for replacement or refund, within 14 days of original purchase.
Please note: When a refund is granted, we will refund the original purchase price via the method of payment indicated on the receipt. (E.g. if the purchase was made using a credit card, the refund will be made to your credit card account.)