As any good manager of a hotel, store, restaurant, or attraction knows, the key to getting guests to come back is how they feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--a stirring worship time, inspiring sermons, a good coffee blend in the foyer--what guests at our churches really want is to feel welcome, comfortable, and understood.

Written by a church consultant and a hospitality expert, The Come Back Effect shows you the secret to helping a first-time guest return again and again. Through this engaging, story-driven approach, you'll discover how to develop and implement changes that lead to repeat visits and, eventually, to sustained growth in your church or ministry.

About the Author

Jason Young is director of guest experience at Buckhead Church and North Point Ministries, a nationally known network of churches with 36,000 people in average weekly attendance. He lives in Atlanta, Georgia.

Jonathan Malm runs and, reaching more than 70,000 church leaders each month, and consults with churches regularly on guest services and creative expression. He lives in San Antonio, Texas.

Item Reference 126882
Item Code 9780801075780
Format Paperback
Tag Clearance
Author Jason Young & Jonathan Malm
Publisher Baker Publishing
Publisher Availability Active
Availability From 2018-07-31

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