Returns and Exchanges

Returns Policy

Thank you for shopping at Manna Christian Stores. We appreciate your purchase and trust that you have a rewarding experience while you explore the range of products available both on-line and in-store at your local Manna Christian Store.

Whilst we believe that you will be thrilled with any product you buy from us we understand that sometimes an item may not be what you expected it to be. In that unlikely event, we invite you to review the following terms relating to returning an item for exchange or refund.

Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 and in no way intends to limit your rights under that or any other appropriate legislation. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
 

CHANGE OF MIND RETURNS POLICY

(This policy is not offered to “Trade” “Wholesale” or “B2B” clients)

We want you to be confident with any purchase you make with Manna Christian Stores, whether that purchase is made on-line or in-store, so we offer a no questions asked, 30-DAY EXCHANGE POLICY. If you wish to return an item you have purchased from us either on-line or in-store because you have changed your mind about your purchase, Manna Christian Stores will offer to exchange the items for any other items or provide a Gift Voucher based on the value paid at time of purchase provide that:

  • You return the item within 30 days of purchase
  • You produce adequate proof of purchase (see below)
  • The item is in re-saleable condition including that
  • It is in its original packaging
  • It is unopened, unused and in its original condition
  • The product is not one on which a change of mind return is not available (see below)

Please choose carefully as we do not refund any item brought on-line or in-store unless it is faulty if you change your mind on an item. All delivery or associated fees related to the sale is not able to be refunded, any difference in price of the replacement item and any costs in returning an item is the purchase's responsibility with regards to all change of mind returns. Please see below “how to return an item”.

Certain categories of product are excluded from this policy and they are;

  • CDs and DVDs
  • Software
  • Consumables e.g. Fragrances, food items
  • Jewelry (earrings)
  • Clearance items
  • Items special ordered from a supplier when an order is placed for "out of stock" items is final and cannot be cancelled or returned

Items in one of the above categories can only be returned for exchange or refund if they are deemed faulty.
 

Faulty Products Returns Policy

If you purchase any item, either in-store or on-line, that is faulty we will replace it or refund the full purchase price. A product can be considered faulty if it doesn't do what it is meant to or is defective, differs from the description, either on the packaging, in advertising or on our website, or if it doesn't match the sample or model you were shown.

If you find a fault with any item purchased from us simply return it to your local Manna Christian Store, with proof of purchase and let us know what the fault is, and you'll be provided with replacement or refund.

Alternatively, if you purchased the item from our website and are unable to return the item to one of our physical stores, you can contact our Web Customer Services Team (contact details below) to enquire about returning the product for inspection and possible replacement or refund.

If you contact us via email please let us know as much information about the items fault as you can, a photo is often very useful, and proof of purchase information such as the Order# or Transaction# to aid with speedy processing.
 

Damaged Products Returns Policy

If an item arrives to you damaged, please do not throw away the parcel or cover in which the product arrived to you in, as our Courier may need to inspect it.  

Please contact us with as much information about the damaged item as possible, the best way to notify us is via emailing us your Order/Transaction details along with a photo of both the damaged item and the packaging the item arrived to you in and then we can work out a solution for you. Please see below for contact details.

This policy applies to mail orders only, goods purchased in-store should be checked before it leaves the store.
 

Wrong Product Delivered – (Applies to on-line orders only)

If you have ordered something on-line and received the wrong product, we apologise and you ask that you please contact our Web Customer Service Team (contact details below) as soon as possible to arrange for the correct item to be delivered to you and the item you received in error to be returned.

When you contact us please let us know the following details;

  • Your on-line order confirmation number or the Invoice number on the paperwork you received with the delivery
  • The product code and product name of the item you ordered but was not shipped

(This does not refer to back ordered items which are still due to be sent later, as listed at the bottom of the invoice sent with your order, but rather items listed as delivered on your invoice but are missing from your delivery)

  • The product code (usually the 13-digit number below the barcode) and the product name of the item which was sent in its place
  • A contact phone number you can be reached on

A member of our Web Customer Service Team will arrange the re-delivery/return of the items at no cost to you.

If as a result of receiving the wrong item, you wish to cancel the original order please let us know and we will arrange for the item you received to be returned and a full refund for the purchase price (including shipping) to be given to you.

If you find that the wrong product has been delivered to you because the incorrect item was ordered on-line, we are happy to exchange it for the item you had intended to order but the cost to return the item ordered incorrectly, any difference in price of the replacement item and the cost to ship the replacement item will be the purchases’ responsibility. Please refer to our “Change of Mind Returns Policy” for more information about this process.
 

How to Return an Item

The easiest way to return an item for exchange is by visiting any physical Manna Christian Stores, you don’t need to return the item to the store of purchase, you can attend any Manna store, whether you purchased on-line or in-store. Just drop into your local Manna Store with Proof of Purchase and the Team in-store will help you exchange or replace the item.

If you would like to return a product for exchange which you ordered on-line but cannot get to a store, please contact our Web Customer Service Team to arrange the return.

If you purchased an item on-line and it is faulty or damaged and you wish to return it for a refund it must be returned to our Web Customer Service Team, please see detail to arrange this.
 

Adequate Proof of Purchase

Proof of purchase is required to get an exchange or a refund.

Your original Manna register receipt for in-store purchases or the invoice sent when your on-line order was delivered is the best form of proof of purchase.

Other adequate proof of purchase that is acceptable is:

  • your online print out of your confirmation email.
  • a credit card statement or a Bank statement, which can be used to find the sales information in the Manna sales program.

If you are a Manna Club Customer and the sale was logged against your club membership we will be able to find the details related to the purchase of the item in our computer system and no receipt is needed to process the exchange/refund, just let us know the approximate date and time of the sale and we can find the proof of purchase details as logged against your club membership.
 

Refund Method

When a refund is granted, we will refund the original purchase price against your original method of payment as indicated on the receipt, e.g. to the credit card you used to make the purchase. Refunds are not offered on change of mind returns, only exchanges or a Gift Voucher.
 

To Contact Our Web Customer Service Team

Email

web@manna.co.nz

Phone

09 263 9822 ext. 209

9am – 4pm Monday – Friday

 

To Contact Our “Trade” “Wholesale” or “B2B” Customer Service Team

Email

gail@manna.co.nz

Phone

09 263 9822 ext. 201

8am – 4pm Monday – Friday

 

Click here to view our Terms and Conditions

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